Frequently Asked Questions

Ordering & Pricing

Q: How does ordering with Promo Geniuses work?

A: Simply browse our website and add your favorite items to your cart. Once you submit your selection, our team will create virtual proofs and provide you with real-time pricing—along with three comparable quotes from other suppliers to ensure you get the best deal.

Q: Why don’t you display pricing on your website?

A: We believe in providing the most accurate and competitive pricing at the time of your order. Prices in the promotional products industry can change due to stock availability, supplier costs, and other factors. Instead of listing potentially outdated or incorrect prices, we offer real-time quotes to guarantee you get the best value.

Q: Is there a minimum order quantity?

A: Minimum order quantities vary by product and supplier. When you request a quote, we’ll provide details on any minimums for your selected items.

Customization & Virtual Proofs

Q: Will I see what my logo looks like on the product before I order?

A: Yes! Once you submit your cart, our team will create virtual proofs featuring your logo or design so you can see exactly how your product will look before finalizing your order.

Q: Can I request changes to my virtual proof?

A: Absolutely! We want to make sure your promotional products look perfect. Let us know any adjustments needed, and we’ll revise the proof accordingly.

Samples

Q: Can I get a sample before placing a full order?

A: Yes! We offer samples so you can see the quality of our products before committing to a full purchase. Free samples are either blank or will have a random imprint from a previous production run. If you need a sample with your own logo, inquire about pricing—we’re happy to provide options!

Shipping & Delivery

Q: How long does it take to receive my order?

A: Production and delivery times vary depending on the product and customization. After receiving your order request, we’ll provide estimated production and shipping times. If you have a deadline, let us know—we’ll work to meet your timeline!

Q: Do you offer rush orders?

A: Yes! Many of our products have rush production options. If you need an order quickly, let us know, and we’ll find the best solution for you.

Payment & Returns

Q: When do I pay for my order?

A: Payment is required at the time of order placement. Once you approve your proof and quote, we’ll send an invoice with payment details.

Q: What is your return policy?

A: Because all items are custom-printed, we cannot accept returns unless there is a manufacturing defect or an issue with the imprint. If there is a problem with your order, contact us, and we’ll work to resolve it.

Finding the Right Product

Q: What if I don’t see the exact item I’m looking for?

A: There are millions of promotional products available, and we’ve intentionally kept our website easy to navigate rather than overwhelming. If you’re looking for a specific item that’s not listed, email us with the details—we’ll find it for you!

General Questions

Q: Do you offer bulk discounts?

A: Yes! Many of our products have volume discounts. When you request a quote, we’ll factor in quantity-based pricing to get you the best deal.

Q: How can I contact you if I have more questions?

A: You can reach out to us via email, phone, or our contact form on the website. We’re here to help!

Koozie® Vertical Laminated Lunch Cooler

CPN-561249842

Colors